persona-customer-support
Has your agent manage customer support, tracking tickets and responding to requests. It improves customer satisfaction.
What it does
This agent helps manage customer support. It can organize and respond to support emails, track issues, and escalate urgent cases.
When to use it
- ✓When you receive many customer emails and need to organize them.
- ✓When a customer issue needs to be resolved quickly.
- ✓When you need to log the progress of a support case.
Example of what to ask your AI
“I need help with customer support. Please organize my support emails and tell me which ones need urgent attention.”
Want more? Open the sections below.
How to use
The easiest way: copy the message below and paste it into Claude, ChatGPT, Cursor or any AI. It reads the skill and follows the instructions.
Skill link
Ready-to-paste message
How it works
It uses your email tools to read and organize support messages. Then, it can create tasks, log progress in a spreadsheet, and notify the team about important issues.
Installation
Easiest way: copy the skill link and paste it into Claude, ChatGPT or Cursor asking it to follow the instructions.
In the terminal (Claude Code, Codex, Cursor), in your project folder:
npx skills add googleworkspace/cli --skill persona-customer-supportOr download just the file:
curl -L https://raw.githubusercontent.com/googleworkspace/cli/main/skills/persona-customer-support/SKILL.md -o SKILL.mdTechnical content (original SKILL.md)
Original text by the author, straight from GitHub.
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
FAQ
What tools does this agent need to work?
It needs access to Gmail, Google Sheets, Google Chat, and Google Calendar.
How does it know which emails are for support?
You can set up filters in your Gmail to automatically identify support emails, or it can check emails with a specific label.
What does 'escalate an issue' mean?
Escalating means notifying the team or a supervisor about an urgent problem that needs immediate attention.
Details
Original description by the author
Manage customer support — track tickets, respond, escalate issues.
repo: googleworkspace/cli
Popularity
- GitHub stars
- 32k
- Ranking position
- #6295
- License
- Apache-2.0
- Updated
- 10/6/2026
Comments
- …
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